Frequently Asked Questions

Most products have an MOQ of 50–100 pieces per model. For custom orders, MOQ may vary depending on the specifications. Please contact our sales team for specific product requirements.

Standard products: 7–15 days after order confirmation. Custom products: 20–30 days depending on complexity. Sample orders: 5–7 days.

Yes, we provide full OEM/ODM services including custom branding, packaging design, and product modifications. Our engineering team can work with your specifications.

Yes, sample orders are available. Sample fees are usually refundable upon bulk order. Contact us for sample pricing and availability.

We accept T/T (bank transfer), PayPal (for samples), and L/C for orders over $10,000. Payment terms are negotiable for long-term partners.

We offer FOB, CIF, and DDP shipping terms. Our logistics team coordinates with reliable shipping partners for worldwide delivery.

China to US/Europe: 25–35 days by sea. China to Southeast Asia: 7–15 days. Express shipping available for urgent orders.

We ship to 50+ countries worldwide including USA, UK, Germany, France, Australia, Japan, Vietnam, and many more. Contact us to confirm shipping to your location.

Our products hold CE, UL/ETL, RoHS, and Energy Star certifications where applicable. Specific certifications vary by product. Contact us for product-specific certifications.

Yes, we can customize LED drivers, PCB modules, lamp holders, and finished products according to your specifications. Engineering consultation available.

Standard warranty is 2 years for LED drivers and finished products. Extended warranty available upon request. Warranty terms vary by product category.

Yes, our technical team provides product selection guidance, installation support, and troubleshooting assistance. Contact us via email or WhatsApp.

Our main factory is in Dongguan, China. We also have a sales office in Vietnam to serve ASEAN markets. Manufacturing is done in Dongguan only.

Factory visits are welcome by appointment. Contact our sales team to schedule a visit or virtual factory tour.

Email: info@star-xd.com / opvn@star-xd.com | WhatsApp: +86 13902602084 | Response time: within 24 hours.

We take safety seriously. Our lamp holder and socket series use high-quality heat-resistant Polycarbonate (PC) and ABS materials that have passed rigorous flame-retardant testing, with a maximum operating temperature of 150°C. This ensures structural stability during extended operation and prevents heat-related safety hazards inside luminaires.

We offer a comprehensive range of precision-moulded plastic accessories including Cable Clamps, Junction Boxes, PG Waterproof Cable Glands, and Strain Relief Bushings. These components ensure optimal mechanical fit during luminaire assembly and contribute to longer product service life.

OEM/ODM is one of our core strengths. With 18 years of injection moulding expertise, we support custom branding (logo printing/engraving), special material formulations, bespoke tooling development, and personalised packaging design. Our engineering team works directly from your drawings or product brief to deliver components and finished products that are uniquely yours.

Absolutely. Because we maintain a full in-house tooling development team, we can create custom LED module brackets, shade ring retainers, or any other specialised plastic fitting required to integrate perfectly with your luminaire design. Our mould library currently holds over 200 active tool sets, and new tooling development typically takes 15-25 days.

Our Ho Chi Minh City office provides close-proximity support for Vietnamese and ASEAN buyers including: local sales consultation in Vietnamese, rapid sample dispatch coordinated between Dongguan and Ho Chi Minh City, on-the-ground technical assistance, and logistics coordination with established regional freight partners. For local interior and construction projects, we can also supply complete indoor and outdoor lighting packages from a single point of contact.

We offer FOB, CIF, and DDP shipping terms with reliable freight partners serving Vietnam, Thailand, Indonesia, Malaysia and beyond. Our Vietnam office handles final coordination to ensure your production schedule is never disrupted. Sea freight from Dongguan to Ho Chi Minh City typically takes 7-10 days.

Yes. We offer products developed to meet CE, ENEC, RoHS, and ISO 9001:2015 standards. Through strategic collaboration with our European quality partners, we co-develop components that satisfy the most demanding EU procurement requirements. Our products are currently exported to 50+ countries across Europe, North America, and Asia-Pacific.

XD Star delivers genuine one-stop lighting solutions by integrating precision plastic accessories manufacturing with complete LED luminaire design and production. We control quality and cost across the entire supply chain. Combined with direct factory pricing, flexible MOQ (from 50 pieces), 18+ years of engineering expertise, and responsive dual-base support from China and Vietnam, we offer a partnership that scales with your business.

XD Star operates its own mould design and fabrication workshop. This allows us to offer highly flexible customised plastic parts development, shorten the timeline from concept sketch to first sample, and maintain strict control over dimensional accuracy. All mould development and maintenance is handled entirely within our Dongguan facility.

We are experienced in processing a broad range of industrial-grade polymers including PC (Polycarbonate), ABS, PP, PA66 (Nylon), and PBT. For the lighting industry specifically, we routinely stock UL94-V0 flame-retardant grade raw materials to meet safety requirements across all major export markets.

Our main production base in Dongguan spans over 5,000 sqm with a team of 100+ professional staff. This scale allows us to handle order volumes ranging from a few thousand pieces to several million units, with consistent quality across all batch sizes.

Yes. All our plastic fittings and driver enclosures are produced using certified flame-retardant materials. We can provide the corresponding Material Safety Data Sheets (MSDS) and flame-retardant test reports upon request to support your product certification process.

Yes. Beyond our core injection moulding capability, we also provide ultrasonic welding, silk-screen printing, pad printing, and semi-automated assembly services — allowing us to deliver more complete sub-assemblies directly to your production line.

Our Vietnam office is located in Ho Chi Minh City and serves the whole of Vietnam and the broader ASEAN region. For frequently ordered items such as lamp holders and cable clamps, we maintain local stock to enable fast delivery across Vietnam. For Hanoi-based customers, we work with trusted courier partners to ensure next-day or two-day delivery within the country.

Yes. Our Vietnam team has a professional technical background and can provide local lighting manufacturers with on-site product consultation and technical guidance, including advice on component compatibility and assembly optimisation. Please contact Jenny at our Vietnam office to arrange a visit.

We operate a legitimate local business entity in Vietnam and support settlement in Vietnamese Dong (VND), which significantly simplifies the import declaration and foreign exchange process for Vietnamese customers. Our team can advise on the most efficient payment and invoicing arrangement for your situation.

We offer complete indoor and outdoor lighting packages well suited to interior design and construction projects. Our range includes modern minimalist LED pendant lights, eye-protection desk lamps, RGBWIC smart floor lamps, and decorative garden fixtures. Physical samples are available at our Vietnam office for in-person selection.

Our cable clamp series covers a comprehensive range from 0.5mm² to 2.5mm² for both round and flat cables. We also offer high-tensile anti-slip variants for applications where pull-out resistance is critical. A full dimensional specification sheet is available upon request.

Our standard bracket designs are based on widely adopted international dimensions and are compatible with the majority of mainstream LED chip and PCB formats. We also support custom development for clients with specific PCB dimensions or proprietary module formats — typically achievable within a 15–20 day tooling lead time.

Our ISO 9001-certified quality system monitors every production stage. Each injection moulding machine is equipped with automated robotic handling to minimise human variation, combined with rigorous first-article inspection, in-process patrol inspection, and 100% outgoing inspection before shipment. This ensures dimensional and visual consistency across every batch of plastic parts.

Yes. For OEM/ODM clients we offer both neutral white-box packaging and fully custom colour carton design. Our design team can develop packaging artwork aligned with your brand identity, ensuring your products are shelf-ready and visually competitive in retail markets.

We currently serve customers in 50+ countries including the USA, Germany, UK, Italy, France, Japan, Australia, and countries throughout Southeast Asia, the Middle East, and South America. Our team is well versed in the lighting compliance regulations of each major region and can advise on documentation requirements for your target market.

We use reinforced industrial cartons and pallet wrapping as standard. In the event of transit damage, we ask customers to document the damage with photos upon receipt. After confirmation, we arrange replacement stock promptly to ensure your production schedule is not disrupted. Our account managers will guide you through the claims process.

Standard in-stock component samples are typically dispatched within 24–48 hours of payment confirmation. For customised parts requiring 3D-printed prototypes or first-run moulded samples, lead time is usually 3–5 working days. We use DHL, FedEx, and UPS for express international sample shipments.

Yes. For long-term partners with order values exceeding $10,000, we support Letter of Credit (L/C) payment terms to provide security for both parties. Please contact our sales team to discuss the specific L/C terms that best suit your procurement process.

Yes. All our lighting components pass RoHS and REACH testing. We are committed to providing environmentally responsible components that help our customers meet their own sustainability commitments. Compliance documentation is available for all product lines upon request.

Yes. Depending on the structural performance requirements and the customer's sustainability goals, we can incorporate a controlled proportion of recycled material into non-critical components. We provide full material traceability documentation so customers can support their own environmental reporting requirements.

Our strategic partnership with European quality partners gives us direct visibility of the latest ENEC certification trends and evolving EU lighting directives. This means we can proactively design compliance into our components from the outset — rather than retrofitting it — giving our OEM clients a significant advantage in European market entry timelines and cost.